000			00654nam a22002297a 4500
003			OSt
005			20250210081507.0
008			250210b |||||||| |||| 00| 0 eng d
020			_a9781259026812
040			_cx
050			_aHD 9980.5 .Z45 2013
100			_aZeithaml, Valarie A.
245			_aServices marketing : _bintegrating customer focus across the firm
250			_a6th ed.
260			_aNew York: _bMcGraw Hill LLC, _c2013.
300			_axxxii, 711p. : ill.
500			_aIncludes index.
650			_aService industries--Marketing.
650			_aMarketing.
650			_aCustomer services.
942			_2lcc _cBK _kHD 9980.5 .Z45 2013 _n1
999			_c1337 _d1337