000			00611nam a22002057a 4500
003			OSt
005			20230220094409.0
008			230220b |||||||| |||| 00| 0 eng d
020			_a9781259010651
040			_cx
050			_aHD 9980.5 .F549 2014
100			_aFitzsimmons, J.A. Fitzsimmons, M.J. and Bordoloi, S.
245			_aService management: _bOperations, Strategy, information technology
250			_a8th ed.
260			_aNew York: _bMcGraw hill, _c2014.
300			_axviii,524p. : _bill.
500			_aIncludes index.
650			_aThe service encounter
942			_2lcc _cBK _mHD 9980.5 .F549 2014 _n1
999			_c371 _d371